At nestroove.shop, we want you to be happy with your purchase. If you are not completely satisfied with your bedding purchase, we provide a clear return and refund policy to ensure your shopping experience is worry-free.
- Return Request
Application period: You have 14 days from the date you received the product to request a return.
Application method: Please log in to your account, go to the “Order History” page, select the product you need to return, and fill out the return request form. - Product status
Return conditions: Returned products must be in unused condition with original tags, packaging and accessories. We do not accept returns of used, washed or damaged products.
Screening: All returned products will be inspected upon receipt. Only eligible products will be refunded. - Refund processing
Refund method: Refunds will be processed through your original payment method, and the processing time is usually 2 business days. Please note that bank processing time may vary.
Shipping Policy: We will cover the shipping costs for returns due to product quality issues (e.g., defective or wrong shipment). For all other returns, shipping costs are the responsibility of the customer. - Return Process
Packaging Items: Please place your return item in the original packaging to ensure that the item is not damaged during shipping.
Attaching a Return Label: Please include a completed return request form in your package. If you do not receive a return label, please contact Customer Service for assistance.
Return Address: Please send your return item to the following address:
6503 S 69TH GLN LAVEEN, AZ 85339
- Contact Us
If you have any questions or need further assistance with the return or refund process, please feel free to contact our Customer Service team at the following:
Email: help@nestroove.shop
Thank you for choosing nestroove.shop, we are happy to help you and ensure that your shopping experience is pleasant and worry-free!
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